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Claims / Repairs of Zippo Products
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Briefly, what is covered:
Zippo Gasoline + Butane Lighters - Perpetual Warranty- No need to send/bring purchase receipt/stamped warranty card
The surface is not guaranteed, but should a motif, contrary to expectations, crack within the first 2 years, we will repair the damage if a valid customer receipt is included.
Remember to check that you don't just need to change the stone.
All other Zippo products - No extraordinary warranty - Always include customer receipt/stamped warranty card
All other Zippo products are covered under the 2-year warranty on manufacturing defects and deficiencies
How to make a complaint about your Zippo product:
a) For the first 2 years from the date of purchase, all complaints/repairs are between you and the store where the product was purchased (physical store, online store, foreign online store - always) - therefore always go back to the place where you purchased the product and they must help you, bring the receipt or stamped warranty card.
b) After the first 2 years, you can contact us or send products with extraordinary warranties directly to us. Products that do not have a perpetual warranty (read about each product's warranty here) must be accompanied by a valid customer receipt, stamped warranty card or delivery note.
Our contact info is:
Isbrand Company A/S - Repair
Hjortevænget 83, 1. sal
2880 Bagsværd
Email: reparation@zippo.dk
It may be necessary to exchange the product for a new one if we are unable to repair it and we reserve the right to discontinue the product and replace it with an equivalent product provided by Zippo Manufacturing Co.
If you are sending a product directly to us, we need the following information:
Name
Telephone number
Address
Postal code & City
Country
Product (e.g. Zippo Petrol, BLU, MPL)
Model/special features
Description of error
Other comments
Please fill out the form, which you can download here
Pack the product securely together with the form/info and send it to us, use a large box or a bubble envelope. If you have any further questions regarding repair, you are welcome to contact us at reparation@zippo.dk or call +45 3543 6800.
Repair/complaint times
Petrol lighters are repaired at our authorized workshop in Kvistgård and should, all other things being equal, be returned within 14 days, with reservations for holidays and peak periods such as holidays etc. In rare cases, we cannot repair the damage ourselves and are forced to send it abroad and then it can take up to 4 weeks.
Butane lighters are repaired in Germany at the European repair center, repair time is approximately 4 weeks.
Other Zippo products are repaired within 14 days.